Privacy Policy

The Joyful Creative is committed to protecting your privacy and handling your personal information with care, transparency and respect. This policy outlines how we collect, use and protect your information in accordance with Australian privacy principles.

1. What Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Your name

  • Email address

  • Phone number

  • Billing and payment information

  • Booking and membership details

  • Any information you choose to share via forms, emails or community spaces

Payment information is processed securely through third-party payment providers and is not stored by The Joyful Creative.

2. How We Use Your Information

Your information is used only to:

  • Manage bookings, memberships and studio sessions

  • Communicate with you about sessions, workshops or changes

  • Provide customer support

  • Send relevant updates, newsletters or offers (you can unsubscribe at any time)

  • Meet legal and administrative requirements

We do not sell, rent or trade your personal information.

3. Third-Party Services

We use trusted third-party platforms to operate our business, including:

  • Booking and scheduling systems

  • Payment processors

  • Email communication tools

  • Website hosting services

These providers have their own privacy policies and are required to handle your data securely.

4. Access to Your Information

You may request access to, or correction of, your personal information at any time by contacting us. We will take reasonable steps to ensure your information is accurate and up to date.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. Data is stored securely using reputable platforms and systems.

6. Photography and Media

From time to time, photographs may be taken during workshops or sessions for marketing purposes. Consent will always be requested before identifiable images are shared publicly.

7. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve functionality and understand how visitors use the site. This information is collected anonymously and does not identify individual users.

8. Changes to This Policy

This Privacy Policy may be updated from time to time. Any significant changes will be published on this page.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Joyful Creative
Canberra, Australia
Email: hello@thejoyfulcreative.com.au

Your trust matters to us. We only collect what we need and treat your information with care.